Terms and conditions

Last updated March 2025. We reserve the right to change these terms at any time.

Booking and payment

Camping (standard and family-sized pitches) is priced per person per night. Kocoons, Green Pods and the LandPod are priced per unit per night. For both, a 30% deposit is due when you book, with the balance payable 30 days before check-in.

If the balance has not been paid 30 days before arrival, we reserve the right to cancel the booking with no refund or rebooking link due. If there is a reasonable issue with paying the balance, the lead booker should tell us by replying to their confirmation email at the earliest opportunity to avoid full cancellation.

Advance bookings can be made on this website and are normally available up to 24 hours before arrival. We accept payment online by Stripe Link at the time of booking, or by bank transfer on request. We do not accept cash or cheques for advance bookings. Please check your confirmation email for your booking details, as we cannot be held responsible for errors in information provided at the time of booking. Any chargeable items not included in the original booking are subject to availability and payable on arrival. Bookings made on other booking platforms may be subject to different booking terms.

Arrivals on the day without an advance booking are subject to availability and may be charged at a different or higher rate, payable by card or cash. Walkers and cyclists completing an established route such as the West Highland Way are welcome to pay on arrival if no booking has been made, subject to availability.

Bookings must be made by an adult over 18, who must not book for groups of minors with no responsible adult present. Any such group will be refused admission on arrival with no refund due. Children are welcome as part of a family group, but under-18s may not stay without a responsible adult present.

Groups of seven or more adults must contact us before booking. Army, scout and school groups may be offered a discounted rate depending on dates. We do not accept large groups who are not walking or cycling an established route such as the West Highland Way. This includes, but is not limited to, groups of young adults and stag and hen parties. If in doubt, contact us. A group that arrives without our knowledge or prior consent will be refused admission.

We reserve the right to refuse entry to anyone we feel will not be able to follow the policies on this page.

Prices and offers

Prices are accurate at the time of booking. Prices can move up or down, but the price you pay is the price confirmed when you booked. Prices are based on a daily rate unless stated otherwise, include VAT at the prevailing rate, and do not include additional services, features or facilities unless expressly stated.

Promotions, deals and discounts are offered at our discretion, are subject to availability, cannot be combined with any other offer and may be withdrawn at any time. We cannot give a retrospective refund against an offer advertised after you booked.

Cancellations

Standard pitches and family-sized or campervan pitches

• Up to 14 days before arrival: refund, minus unrecoverable fees.
• From 14 days to 48 hours before arrival: a rebooking link, valid for 12 months, which carries over any payment already made.
• Less than 48 hours before arrival: no refund and no rebooking link.

Pods (Kocoons, Green Pods, LandPod)

• Up to 30 days before arrival: refund, minus unrecoverable fees.
• Within 30 days of arrival: no refund.

Unrecoverable fees are the parts of your original payment lost to third-party commission or online payment provider fees. Booking directly with us keeps them to a minimum. Email us if you would like this clarified.

If you leave early for any reason, we are not liable to refund unused nights. If you want to amend your booking, tell us as soon as possible. Amendments are subject to availability and to this cancellation policy.

If we have to cancel

In the rare event that we cancel your booking for a reason within our control, we will offer you a full refund of any fees paid, or an alternative pitch or site of a comparable standard (with you paying any difference in price). No other compensation is available.

We are not liable for refunds or expenses you incur if we are prevented from fulfilling your booking by circumstances beyond our control, including but not limited to war, terrorism, serious crime, industrial action, flooding, natural disaster or epidemics. We recommend adequate travel insurance to cover this. In that case we will, subject to availability, move your booking to a date of your choosing within 18 months of the original arrival date.

Arrival and departure

Check-in is between 2pm and 8pm during the summer months, or before sunset if that comes first. If you intend to arrive outside those times, reply to your confirmation email or WhatsApp us on 07494 144064 to discuss whether it is possible. Check-out is 10am, after which the facilities close for cleaning until 2pm.

Unless you have contacted us before your arrival date, your booking is held until the check-in times above on the day of arrival. After that it will be put up for resale and treated as a cancellation, with no refund due.

Tent pitches are booked per person per night and are not pre-allocated, although guests with an advance pitch booking will be placed together. Pitch spaces are marked out on the lawn and are taken on a first come, first served basis. Keep your tent, guy ropes and belongings within your space.

Respect and think of others

• No noise after 10pm. Every camper needs a good night's sleep, and there are homes close to the site.
• No loud music anywhere on the campsite at any time.
• Guests must not consume alcohol on site.
• Show care towards other guests' personal space and belongings.
• Respect any health and safety measures shown on site, including those not listed here.
• Visitors are welcome until 8pm, after which they will need to pay an overnight fee, subject to availability.

Dogs

• Dogs are not permitted in the pods, except assistance dogs. Contact us if in doubt.
• Keep dogs on a lead and under control at all times. There is livestock on the neighbouring farms and fields, and free-range chickens and ducks often roam the campsite itself.
• Take dogs off site for any business. Wherever it happens, bag it immediately and put it in the bin.
• Dogs must not go in the showers. If your dog needs washing, ask and we can arrange an outdoor hose.

Cooking, BBQs and fires

• BBQs are permitted, but not disposable ones, and never placed directly on the grass or on a picnic bench. Use the slate or blocks provided under a BBQ or hot pans. Do not pour hot water or tip hot charcoal onto the grass.
• If the grass or a picnic bench is burnt, we reserve the right to charge a £75 fine to cover repair and renewal.
• Cooking with naked flames inside the pods is not permitted. Cook outdoors or in the communal area. Any cost from damage caused by cooking, naked flames or irresponsible use in the pods is payable by the guest, up to the maximum excess value of any insurance claim.
• Campfires are not permitted.

Any guest who does not follow the policies on this page and disrupts other guests' enjoyment will be asked to leave the campsite immediately, with no refund of camping fees.

Complaints and insurance

If you have cause for complaint, contact Drymen Camping management at [email protected] or call, text or WhatsApp 07494 144064, and we will try to resolve it as soon as possible. Please report any immediate problem straight away so we have the chance to put it right.

Drymen Camping holds all required insurances. Any potential claim should be made through the appropriate channels and in line with UK legislation.

Privacy

Giving us your personal information does not opt you into any marketing campaigns, and your details will not be passed to any third party for any reason. Contact details are kept only to complete bookings and answer queries, and are deleted after a reasonable period unless you ask us in writing to remove them sooner, as is your right. See our privacy policy.

Contact

Drymen Camping, Gartness Road, Drymen, Stirlingshire G63 0DN. Telephone 07494 144064. Email [email protected].